Return Policy

Shop with confidence


Gold studded with Lab Grown Diamonds

Loose Lab Grown Diamonds


100% refund for your purchases within 15 days

100% of Invoice value*

*Upto $ 1,00,000/-

Policy not applicable


Sell your jewelry back to us.
(Applicable only for Jewelry)


100% of the prevailing market value*

Lab Grown Diamond

80% of the prevailing market value*

*In case of any discounts given during the original purchase on the metal and stone value, an equivalent amount shall be deducted from the market value. 100% Making charges shall also be deducted (Maximum value Rs. 10,00,000)

Policy not applicable


Exchange or upgrade your jewelry with new designs


100% value of metal weight at the prevailing market value*


 Lab Grown Diamonds

100% of the prevailing stone value*

*For example: Lab Grown Diamonds can be exchanged against Lab Grown Diamonds only. 
*Making charges shall be deducted from the old jewelry. Price difference towards the same grade shall be charged extra

Lab Grown Diamond

100% of the prevailing stone value of the same grade*

*Only certified Solitaires with Laser inscription can be exchanged for a product of higher value.The difference of price shall be charged extra

Detailed Terms & Conditions:

THE 15 DAYS RETURN / CASHBACK AND / LIFETIME EXCHANGE POLICIES are subject to terms and conditions as mentioned below:

  • You will receive complimentary return shipping for all eligible products for return/cashback within the 15 Days Exchange policy. Shipping charges for all other returns/exchange/cashback shall be borne by the Customer.
  • Once your returned item is received, our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Lab Grown Box jewels), or damaged cannot be accepted for return/ cashback.
  • The product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/cashback.
  • In case the customer cannot produce the original certificate and invoice, then cashback policy shall not be entertained under any circumstances.
  • Products with any physical damage on Lab Grown Diamond shall not be considered by any returns/cashback at any price.
  • The return/cashback amount will be as determined by our team at Lab Grown Box jewels. In case, any Coupon, Discount, or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount, or Promo Codes.
  • For all Cashback transactions, GST at the applicable rate shall be collected from the cashback value. The prevailing rate is 3%.
  • In case of Cashback, the payment shall be made by way of an account payee cheque or bank transfer in the same name as of invoice within 30 days of receipt of the product along with Certificate and Invoice subject to quality confirmation and acceptance.
  • Lab Grown Box jewels  reserves the right to change the exchange/cashback price of the product based on the Quality Inspection.
  • In case of an exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
  • For the 15-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then we will only refund the discounted price as per the invoice.Lab Grown Box

Order Cancellations:

  • In the event, you cancel your order after we have started making your jewelry but before it has shipped, the applicable restocking fee (20%) will be charged.
  • To cancel an order, you must contact Lab Grown Box jewels Customer Service to obtain a Return Authorization Number (RA#) or call us on 7383500812 Once an item has shipped, the order cannot be cancelled.