Return & Refund Policy – LabGrownBox

Last Updated: [10-Oct-2025]

At LabGrownBox, your satisfaction is our priority. We stand behind the quality of our lab-grown diamond jewelry and want you to shop with complete confidence.

1. 30-Day Money-Back Guarantee

You may return any item purchased from LabGrownBox within 30 days of delivery for a 100% money-back refund.

The product must be returned in its original condition, along with all certificates, packaging, and accessories.

2. Defective or Damaged Items

If you receive a defective, damaged, or incorrect product, you are entitled to a full refund or replacement at no extra cost.

Please notify us within 7 days of receiving the product, along with photos or videos showing the issue.

3. Return Process

• Contact our customer service team at support@labgrownbox.com to request a return authorization.
• Securely pack the jewelry with its original packaging and ship it to our return address.
• Once received and inspected, we will process your refund within 5–7 business days via your original payment method.

4. Conditions for Returns

• Items showing signs of wear, damage, or alteration (not due to our error) may not be eligible for a full refund.
• Custom-made or engraved jewelry may not be eligible for returns unless defective.
• The original diamond certificate (if provided) must be returned; otherwise, a replacement fee may apply.

5. Shipping Costs

• Returns for defective or incorrect items will be covered by LabGrownBox.
• For other returns (e.g., change of mind), the customer may be responsible for return shipping costs.

6. Contact Information

For any questions regarding returns and refunds, please contact:

Email: support@labgrownbox.com